Support Desk

Frequently Asked Questions

Everything you need to know about our premium bakery items, our traditional Kozhikode legacy since 1959, and ordering options.

Awfraee carries forward the authentic legacy of the Kerala Bakery, established in Kozhikode in 1959. Our banana crisps are prepared using top-grade Nendran bananas, sliced thin and fried in 100% pure, premium double-filtered coconut oil. We do not use any artificial preservatives, synthetic colors, or chemical additives.
Since we use premium pure ingredients and traditional, dry-baked or carefully fried methods without chemical preservatives: • Banana Crisps: Up to 45 days when stored in an airtight container away from direct sunlight. • Rusk and Biscuits: Up to 60 days in dry, cool conditions.
To ensure maximum trust and zero-friction communication, we use a checkout form that details your delivery address. When you click 'Complete Order via WhatsApp', our system validates your address, generates a PDF invoice receipt, and pre-fills a professional WhatsApp order message with our representative.
Yes, we offer pan-India shipping from our distribution centers in Kerala. Once your order is finalized via WhatsApp, our team provides you with shipping options and real-time tracking IDs.
We accept payments via UPI (Google Pay, PhonePe, Paytm), Direct Bank Transfer, and Net Banking. All payment details and confirmation steps will be guided directly by our executive on WhatsApp upon confirming your order receipt.